For information regarding an item returned in the UK, please only
contact us if it has been more than 10 days since you posted your
For International returns it can usually take up to 28 business days (excluding weekends and public holidays) for us to receive your return depending on your location and which postal service you use, please only contact us after this period has elapsed
Once we've processed your return, we'll drop you an email to let you know.
We think you might find the info you need in the answers to our most popular questions:
We are keeping our online FAQ section up-to-date with all the latest
RI information and we’re sure you’ll find what you’re looking for
but if you can’t you can still contact us on the following number:
UK Customers 0344 576 6444
International Customers +44 344 576 6444
Our team in the UK is available between the hours of 08:00am and 19:30pm GMT/BST.
Calls are in English and will be charged at your network providers rates. Opening times may vary during UK bank Holidays.
If you chose to contact us Via our webform, please include as much info as you can in the text box below, including: billing address, order date, return date, return tracking code, product description & any other relevant info. Please allow 48 hours for us to respond to your enquiry.